FAQ

Are cards and coins authentic?

Yes. Raw singles are original releases as described. Graded cards are in sealed PSA (or other named) slabs. Coins are in NGC holders with the grade and label shown in the photos. What you see is what ships.

Do I get the exact serial / card I pick?

Yes. For graded pick-a-serial listings and pick-your-card singles, you choose the exact serial or card title at add-to-cart. That choice is locked into checkout and printed on your Stripe receipt.

How fast do you ship?

Orders usually ship within 1–2 business days from Pennsylvania after payment clears. US delivery is typically a few business days after that (see the shipping estimate at checkout).

What are the shipping rates?

Raw commons in a plain white envelope (PWE): $1.36 for the first card + $0.30 each additional. Graded cards and coins in a tracked padded mailer: $9.00. Sealed boxes: $14.95. Free shipping on orders over $75. Combined carts pay only the highest applicable rate once. Full details on the Shipping page.

What is your return policy?

If an item arrives damaged or not as described, email card.coin.vault@gmail.com within 3 days of delivery with photos. We’ll make it right (refund or replacement). Buyer’s remorse returns on opened singles are not accepted; unopened sealed product may be discussed case-by-case.

Where can I see past orders?

Use Order history with the email you checked out with (Stripe customer portal). We don’t keep customer accounts on our own servers.

Do sold items disappear?

No. Sold items stay listed and marked SOLD so you can still browse what was available.